The short version
- You must be 18 or older to be here.
- Only with consent. Yourself, a living person who knowingly agrees, or someone who has passed and whom you have the standing to keep.
- Personal use only. Never for advertising, selling, deceiving, or anything commercial.
- What you make is yours. We never use your loved one's voice or words for our marketing, or to train anyone's models.
- Anything objectionable is removed. Report a person in the app or write to us, and we act within 24 hours.
The rest of this page is the same promises, said carefully. These Terms are an agreement between you and Soul Gift (“Soul Gift,” “we,” “us”) about how you may use our apps, website, and service. By creating an account or using Soul Gift, you agree to them. If you don't agree, please don't use the service.
What Soul Gift is (and isn't)
Soul Gift lets you keep the voice, stories, and presence of the people you love, and talk with a remembrance built from their real words and memories. It is for personal remembrance within your family and the circle you invite.
What you create is a caring likeness built from real material. It is not the real person, it is not alive, and it is not a channel to them. It only knows what you give it, and it will say so honestly when it reaches the edge of what it knows. We never present a remembrance as the living or real person, and you agree not to either.
You must be an adult
Soul Gift is an adults-only service. You must be 18 or older to create an account or use it. We do not knowingly allow accounts for anyone under 18, and there is no path to create a remembrance of a living child.
Zero tolerance for objectionable content and abusive users
Soul Gift has no tolerance for objectionable content or abusive behavior. Objectionable content, meaning anything unlawful, sexually explicit, non-consensual, harassing, hateful, threatening, or defamatory, is prohibited here, and so is abusing anyone you share with or anyone who shares with you. Both are grounds for immediate removal.
Every person in Soul Gift carries a Report action, in the app and on the web, and you can also write to care@soulgift.app with no account needed. We act within 24 hours: we take the content or the person down, and we remove the account of anyone who posts objectionable content or behaves abusively. The full process, with every report reason and what happens next, is below.
Consent is the condition, not a checkbox
Every person kept here was meant to be kept, by someone with the standing to do it, in a spirit of love.
When you create a person, you make a real attestation, and we keep a record of exactly what you affirmed.
- Yourself. The cleanest path. You are creating your own voice and stories, to leave with the people you love.
- A living loved one. A living person owns their own voice and likeness, so you may only preserve them with their knowing agreement and participation: they record themselves, or they knowingly greenlight the use of their own footage. Preserving a living person who has not agreed is not permitted, and there is no path in the app to do it from found material.
- Someone who has passed. You attest to two things: your relationship to them, and your authority to do this as a close family member, next of kin, or someone acting with the family's blessing, with no one who holds authority over their estate who would object.
For someone who has passed, the law that protects a person's voice and likeness (state right-of-publicity laws, and the newer digital-replica laws like California's AB 1836, Tennessee's ELVIS Act, and New York's Civil Rights Law 50-f) generally puts that right in the hands of the estate or next of kin and targets commercial use. By keeping Soul Gift personal and non-commercial, and by asking the person with real standing to attest to their authority, we are asking exactly the people those laws empower. When you create a person who has passed, you affirm you have that standing and that this is a personal remembrance, never for commercial use. That affirmation is real, and you are responsible for its truth.
What you upload, and what you promise about it
When you add material, you represent that:
- The recordings, photos, videos, voicemails, letters, and messages are yours to use: things they left you, sent you, or that you lawfully have.
- Nothing was recorded in secret. You did not obtain it by secretly recording a call or conversation, or by accessing someone's voicemail or messages without permission. In many places that is illegal, and it is never in the spirit of what we are doing here.
- You understand a recording can belong to whoever made it (a video an uncle shot, a photo a photographer took), and you are responsible for having the right to use what you add.
How you may and may not use Soul Gift
The single most important rule is personal, non-commercial use only. You may create, talk with, and privately share a person with the family and friends you choose. You may not:
- Use a person's voice, likeness, persona, or anything it generates to advertise, sell, endorse, or promote anything, to make content for public distribution or money, or in any product, campaign, or service.
- Impersonate anyone to deceive, defraud, or harm: no voice-scamming a bank, no faking a living person's consent, no passing a remembrance off as the real person to a third party.
- Create a remembrance of a public figure you have no relationship with, or of anyone you lack the consent or authority to preserve.
- Upload or create anything objectionable, meaning unlawful, sexually explicit, non-consensual, harassing, hateful, threatening, or defamatory, or behave abusively toward anyone you share with or anyone who shares with you.
There is no tolerance here for any of it. Objectionable content is taken down and abusive users lose their accounts. Every person in Soul Gift carries a Report action, in the app and on the web, and we act on what you send us within 24 hours. How that works is below.
Minors
No living child is ever a subject. If you have lost a child and wish to create a remembrance, that is a path we hold with extra care and tenderness, with grief resources offered early. It follows the same consent and takedown rules as any person who has passed.
What's yours, what's ours
Everything you upload, and the remembrances made from it, remain yours. You grant us only the limited permission we need to operate the service for you: to store your material, process it, build and voice the remembrance, and play it back to the people you choose. We never take a license to use your loved one's voice, likeness, or words for our own marketing, to train our own or anyone's models, or for any commercial purpose. The Soul Gift software, brand, and service are ours, and remain ours.
The services behind the scenes
To make the service work, some of your material is processed by trusted third-party providers that transcribe, understand, and voice your material, strictly to provide Soul Gift to you and under contracts that bar them from using it for their own purposes:
- Anthropic and OpenAI help power the conversation and understanding of memories.
- Deepgram transcribes recordings into text.
- Cartesia (and, in limited legacy cases, ElevenLabs) creates the voice from your recordings.
Our Privacy Policy explains this in full, including your right to have a voice deleted at the provider when you delete a person.
Honest limits, and no advice
A remembrance does not know what the person never said, it is not alive, and it is not advice, medical, legal, financial, psychological, or otherwise. It can be wrong. Please don't rely on it for decisions that matter, and please hold these limits with care, especially around grieving family members. If you are in distress, reach out to a qualified professional or a crisis line, not a remembrance.
Zero tolerance, and what to do when something is wrong
Two things can go wrong here. Someone puts up what does not belong, or someone believes a person was created without proper consent or standing: the living subject who did not agree, a family member who objects, an executor, or anyone whose recordings were used. Both reach the same desk, and both are held to the same 24-hour promise. Because we do not demand documents up front, being heard has to be easy.
Every person carries a Report action, in the app and on the web, with reasons for impersonation, for something made without the family's consent, and for anything harmful or objectionable. You can also write to care@soulgift.app, with no account needed. We read every report and act within 24 hours. On a good-faith claim we take the person down first, so playback, conversation, and sharing all stop, and then a real person reviews it. We notify whoever created them and give them a chance to answer. When family members genuinely disagree, our default is to keep it down until they settle it among themselves: we remove on a legitimate objection, and we do not referee who deserves a remembrance. A living person claiming their own non-consent, any report of commercial or illegal use, and anyone behaving abusively are acted on at once, and an abusive user loses their account. Separately, you can remove a shared person from your own library at any time, which takes them out of your view immediately and changes nothing for anyone else.
Copyright and DMCA
We respect copyright. If you believe material on Soul Gift infringes your copyright, send a notice to our copyright contact at care@soulgift.app that identifies the work and where it appears on Soul Gift, gives your contact information, and includes a good-faith statement that the use is not authorized, along with a statement, under penalty of perjury, that your notice is accurate and that you are the owner or authorized to act for the owner. We review every notice, remove or disable material that infringes, notify the person who posted it so they can respond, and terminate the accounts of repeat infringers.
Disclaimers and limits of liability
We build Soul Gift with real care, but we provide it “as is,” without warranties of any kind, to the fullest extent the law allows. We can't guarantee a remembrance will be accurate, available without interruption, or free of error. To the fullest extent permitted by law, Soul Gift is not liable for indirect, incidental, or consequential damages, and our total liability is limited to the amount you paid us in the twelve months before the claim. Some places don't allow certain limits, so parts of this may not apply to you.
Paid memberships
Live conversation may require a paid membership, billed through the App Store or our payment processor and renewing until you cancel. A lapsed membership never deletes or locks away a person, their voice, or their recordings: you keep viewing them and playing the real recordings you uploaded, and live conversation simply resumes when you renew. Their voice never goes quiet because a payment lapsed.
Resolving disagreements
We hope never to need this. Most concerns are better solved by writing to us first at care@soulgift.app, and we'll work in good faith to resolve them. Any dispute that can't be resolved that way will be settled by binding individual arbitration rather than in court, and not as a class action or on behalf of anyone else.
Two things always stay open to you. You may bring an eligible claim in small-claims court instead of arbitration. And you may opt out of arbitration by writing to care@soulgift.app within 30 days of first accepting these Terms, and it will not affect the rest of your agreement with us. Nothing here waives a right the law says you cannot waive.
Governing law and where Soul Gift is available
These Terms, and any dispute under them, are governed by the law of the place where Soul Gift is organized, without regard to its conflict-of-law rules, and any arbitration or permitted court proceeding takes place there. Soul Gift is offered from the United States, and it may not be available in every country, state, or region. Where it is available can change as the product and the law evolve.
Ending things
You can leave whenever you wish: cancel in one place, export what you gave us, and delete what you made. When you close your account, the people you kept privately are permanently deleted, while a person you shared with family passes into that family's care rather than being erased for them. If an account seriously violates these terms (deception, non-consensual voices, commercial misuse, or harm), we may suspend or remove the offending material or the account, with notice where the law allows. Sections that should outlive the agreement (ownership, disclaimers, liability, dispute resolution) survive termination.
Changes, and how to reach us
We may update these terms as the product and the law evolve, and we'll post the new date here and, for meaningful changes, tell you in the app. For anything at all, write to care@soulgift.app. For privacy questions specifically, write to privacy@soulgift.app.
A real person answers.